“Seren Arts” refers to Seren Arts London operated by Donna Stevens as a sole trader, with a registered addres s 77 Midmoor Road, London SW12 0ES

Seren Arts cannot accept children without a booking made via our online booking system. By signing up to a class, you are agreeing to all our Terms and Conditions.

Payments

Seren Arts is unable to admit children or reserve a place without payment. Payments can be made via debit or credit card via the booking system on our website. Please note we are unable to accept cash at any of our venues. All payments should be received in full in advance.

Seren Arts Trial Period

All new students are subject to a Trial Period in the first class of term. Most students love and thrive in our classes but occasionally our classes are not the right fit and either party can cancel the student’s space within 48 hours of the student’s first class. In this case, we would offer a refund of the term fees, less the cost of the trial class and administration fee. We reserve the right to refuse admission where necessary to ensure the safety and wellbeing of students 

Cancellation Policy after Trial Period

Following completion of the Trial Period, students will be automatically enrolled for the following term. Parents / guardians will be notified in advance and may opt out by providing written notice by the final day of the current term.   

Refunds

Nothing in these Terms affects your statutory rights under UK Consumer Law. Refunds will be provided where required by law. Outside of this, and with the exception of the Trial Period refund, Seren Arts operates a no refund policy. In extreme situations, a refund or a credit note may be considered at the discretion of Seren Arts. 

Photography and Video

Seren Arts may take photographs or video recordings of students for educational and promotional purposes. Use of such materials is subject to parental/guardian consent obtained during registration.

Registration and Collection of Children

Seren Arts are responsible for children for the duration of the session booked. Seren Arts cannot accept responsibility for children outside the designated hours of care.

Unfortunately, we are unable to admit children before the session start time. Parents/Guardians must register their children at the beginning of the session and collect their children from the designated pick-up point at the end of the day. Please be patient as your child’s safety is of paramount importance to us. Parents wishing older children to walk home unaccompanied must inform the school manager.

We operate in accordance with our Health and Safety, Safeguarding and Child Protection, and Privacy Policies, copies of which can be found on our website.

Drop off sessions

All sessions are drop off sessions. No parents/guardians or spectators are allowed into classes at any times other than to watch presentations and shows at the end of term. Classes start on time so please arrive a few minutes early to avoid disruption to classes. Any continuous lateness may result in the loss of your child’s place.

Late collection

In the event of late collection, a penalty charge may be incurred and could result in the loss of your child’s place.

If the child is not collected within a reasonable amount of time and parents cannot be contacted, Seren Arts will contact the local authority children’s services or the police if necessary. In the event of any emergency, please call your school manager. 

Attendance

It is important that students attend all sessions so that they can thrive and progress through our programme. However we understand that occasional pre arranged absences are necessary in exceptional circumstances. In this case, wherever possible, parents/guardians should notify Seren Arts at the start of each term so that reasonable adjustments can be made to ensure the absence is not disruptive to the other students in the class. Catch-up sessions may be offered subject to availability and may incur an additional cost. Repeated absences may result in the loss of your child’s space.  

In the Event of Illness or Accident

Children who arrive at Seren with a temporary sickness (e.g. flu, diarrhoea, vomiting etc.) will not be permitted to register as we have a responsibility to all children’s health and welfare. Should a child become ill or is involved in an accident, parents will be contacted using the telephone numbers listed on the family account and the nature of the illness/accident explained. The child must be collected so the parent can seek professional medical advice. If immediate hospital treatment is required an ambulance will be called (e.g. broken limb, head/back injury) and parents will be notified. In the event that the child should need emergency treatment and the parents cannot be contacted, Seren Arts will act in loco parentis and authorise treatment. It is the parent/guardian’s responsibility to keep Seren updated with changes of address and telephone numbers and to be contactable during the sessions.

Behaviour management

Seren Arts recognises the importance of positive and effective behaviour management strategies in promoting children’s welfare, learning and enjoyment. In the event of misbehaviour that is incompatible with the enjoyment or safety of other children, students will be asked to leave, and parents will be contacted.

Break and/or Lunch time

Our weekend sessions have a short break time and our holiday workshops have a lunch break. No food, drink or gum may be consumed during classes and should be saved until designated break times. Any snacks brought into classes must be nut free. Please note that some venues have differing policies regarding snack time, so please check with the school manager and check your welcome email.

Children attending the Seren Arts full day holiday workshop should bring packed lunches. Parents should label their child’s packed lunch. Parents are advised not to include food which requires refrigeration. Packed lunches are stored at room temperature and kept away from direct sunlight, heaters and radiators. We recommend parents include picnic type pre-frozen ice packs/cool bags. Children are supervised whilst eating.

Staff Changes

Seren Arts reserves the right to make changes to the timetable, the teaching staff, or the advertised programme in the event of illness or other circumstances beyond our control. This will only be done if absolutely necessary and Seren Arts will do its best to keep programme delivery as similar as possible, but unfortunately this cannot always be guaranteed.

Cancellation of Sessions

Seren Arts shall not be liable for any failure to deliver sessions due to circumstances beyond its reasonable control, including but not limited to fire, flood, extreme weather, public health incidents, or government restrictions. Where possible, alternative arrangements may be offered at Seren Arts discretion.

Clothing

All students must wear Seren Arts uniform - Seren Arts t-shirt with any black leggings or sweat pants and suitable closed toe footwear at all times. No jewellery. Seren Arts t-shirts will be provided as part of your registration. Subsequent t-shirts can be purchased from your school manager.  

Toilet training

Seren Arts are unable to accept younger children who are not toilet trained into the weekend schools and holiday workshops. 

Personal Belongings

Seren Arts advises students not to bring personal belongings to the school as we are unable to accept liability for damage or loss of property. We recommend all Seren Arts clothing is labelled.

Fee increases

Seren Arts fees are reviewed annually and may be increased each year. You will be notified in advance of the change.

Limitation of Liability

Participation in performing arts activities involves a level of physical activity. While Seren Arts takes all reasonable steps to ensure safety, participation is at the parent/guardian’s risk, except where liability cannot be excluded by law.

Governing law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.